75 Quality has roots Page 82 5 1 Quality work 84 Roasted by experts 85 Cardamom from Guatemala 86 87 Association goods 88 Organic produce going the extra mile 88 What does Demeter mean 89 Residues in the product the great organic scandal 90 Pyrrolizidine alkaloids PAs 90 Pesticides 91 Interview with Prof Yıldız Nemli 91 Quality control along the value chain 92 93 Lovingly packaged by hand 94 Bersenbrücker Gemeinnützige Werkstätten 95 5 2 Purchasing 96 Sri Lankan pepper 97 As near as possible tarragon from Hessen 98 As far as necessary lemon myrtle from Australia 99 Tea coffee and spices across the seas 100 It s nicer to stay on the ground 101 The Lebensbaum map of the world 100 101 Fair partnerships 102 Global purchasing of raw materials 102 Decent prices 103 Responsibility for the supply chain 103 Interview with Bertram Verhaag 104 Phoenix rises from the ashes 105 Interview with Dr Sarath Ranaweera 106 Organic farming needs soil 107 Wanted organic farmers 107 Interview with Prof Hartmut Vogtmann 108 109 4 Finest organic quality Page 52 4 1 Products 54 Good Morning Tea Evening Dream 55 Purity principle 56 Interview with Kirsten Buchecker 57 Product history 58 59 Classics 59 Innovation rate 59 Interview with Sarah Wiener 60 Demeter spice range Explorers Finest 61 Tea Masterpieces 62 Price transparency what s in your bag 63 More than just a pretty face 64 65 Our product range 66 67 4 2 Customers 68 Customer proximity we know each other 69 Core customer vs new customer 70 71 We should talk 72 73 Der Lebensbaum 74 Interview with Ulrich Walter 74 The new Lebensbaum website 75 Direct contact is a top level matter 76 Consumer service 76 Our rate of complaints 77 35 years of Lebensbaum 78 79 Our field sales team 80 Interview with Michael Radau 81

Vorschau Sustainability Report 2016 Seite 11
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