97 Did you know From A to Z Page 158 A C 160 161 D G 162 163 H P 164 165 P Z 166 167 8 Objectives Page 168 Achieved objectives 170 174 1st area of activity Product quality customer focus 175 Progress towards the objective 175 2nd area of activity Sustainability quality across the supply chain 175 3rd area of activity Employee social issues 176 4th area of activity Environment 177 178 5th area of activity Overarching aspects of sustainability 179 9 GRI Index Page 180 General Standard Disclosures 182 183 Indicators 184 189 Specific Management Approach 190 193 Appendix 194 195 10 Glossary Page 196 199 11 Epilogue Page 200 Afterword from the editorial team 202 203 Acknowledgements 204 Compliance in accordance with the law 205 Remarks by GUTcert 206 207 EMAS validation 208 EMAS index U5 U6 GUTcert document U7 Legal notice U8

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