42 The raw materials grown for us in source countries are generally harvested only once a year There is no second chance Yet drought flooding or pests can lead to reduced yields and diminished quality In organic agriculture even neighbouring farmers can be a determining factor Sometimes we have to re ject whole batches due to water pollution or spray drift although the organ ic farmer did everything right Our Partner System helps us identify suppliers across the globe who know how to master such complex challenges and who are willing to enter into a long term quality based partnership with us Fully 100 percent of our suppliers and service providers are members of our Part ner System Even before the first sack of raw materials reaches us we gain a broad and in depth understanding of a potential supplier through a series of 60 key questions We collate the information to obtain a complete picture This holistic perspec tive is relevant for us because in our experience sharing similar values with re spect to quality as well as environmental and social responsibility is essential for long term cooperation This shared vision is an integral part of our code of conduct which all Lebensbaum suppliers commit to in writing We see our partnership with more than 70 suppliers of raw materials as a con tinual process of coordination and improvement Our purchasers and quali ty control officers regularly visit our suppliers Cooperation with our suppli ers is reviewed every year not only by our Purchasing department but also by our Quality Assurance and Sustainability and Environmental Management departments If necessary we then set improvement targets together with our suppliers Working in close coordination on many levels is the essence of our quality partnerships and forms the basis of our preventive strategy for the benefit of nature and humans all along the supply chain This is how we cope with the vicissitudes of nature And it s how we ve been stocking shelves with the finest organic quality since 1979 3 Our tools Fair is more What counts These are the most important certifications veri fying conformance to social accountability stand ards that we recognise SA 8000 Fair for Life FairWild Fairtrade UTZ and ETP Ethical Tea Partnership And these are examples of stand ards that we don t recognise Global G A P Ethi cal Trading Initiative and 4C

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