75 Telephone You can reach us from Monday to Friday during normal office hours And sometimes even later But never on the weekend Why Be cause we answer the phone our selves We don t use a call centre Every question or concern is passed on to the appropriate employee If we can t help you immediately we ll call you back as soon as we can Consumer service We are available to answer consum ers questions about our products and company Monday to Friday 9 a m to 4 p m You can call our consumer service see p 80 at 49 0 5441 9260 000 Products We don t just want you to savour our products but to understand them as well So we use our packaging to tell consumers something about our tea coffee etc You ll find all kinds of information there from a list of in gredients and our quality guarantee Lebensbaum stands for to infor mation about the packaging materi al and sometimes even a little story Website At www lebensbaum com en see p 76 f you ll find our journal fea turing the latest news our product portfolio recipes and a lot of back ground information about our com pany and our partners And at www niehoff kaffee de en there s informa tion on our roastery Plus you can visit our online shops for consumers and for bulk buyers see p 78 Post We answer every letter that is per sonally addressed to us And this means we answer them ourselves Not always on the same day they re delivered but usually within one week If you are the rare exception who s been waiting longer for a reply please feel free to ask where it is Facebook We only post sporadically but always personally We don t use a social me dia agency A lot of the time it s when we re on the road or on weekends or holidays Unless we are busy sleep ing The same applies to Twitter Instagram This is where you ll find our best pic tures usually with only a few words We post photos from our travels as well as from our kitchen Our Pin terest page is also full of pictures Tastings Germany is a big country with around 2 500 organic shops so we can t conduct all the tastings our selves This is one area where we call in outside help a local company that has specialised in providing staff for tastings and with whom we ve worked for many years Of course they receive the necessary training from our employees beforehand Field sales team Since our employees can t be in all places at all times we have a small team of specialists who take care of our field sales across Germany They offer advice and assistance to shops and always keep their ears open for requests ideas and the occasion al complaint They are also hap py to visit neighbouring countries such as Austria and Switzerland Trade fairs You ll find us at many of Germa ny s major organic trade fairs such as the BioFach as well as BioN ord and BioSüd The same applies here as with our written and tele phone correspondence we do it ourselves No trade fair hostesses handing out information to visitors but actual Lebensbaum staff mem bers We also attend in house exhi bitions held by various wholesalers Customers Sustainability report Transparent and informative Everything is revealed here noth ing is kept hidden And it is published at least once every three years The report is available in a carbon neu tral print version upon request You can read the digital version online at www lebensbaum com en jour nal sustainability report Contact our sustainability managers direct ly at nachhaltig lebensbaum de Customer magazine Der Lebensbaum comes out four times per year It appears in subscrib ers mailboxes on 1 March 1 June 1 September and 15 November car bon neutral and free of charge It is available in many German organic shops on the same dates as well as from selected retailers in Switzer land Austria Luxembourg and Italy Brochures We distribute brochures or similar publications in many organic shops ranging from a recipe booklet for our Explorers Finest cuisine to a com plete product listing and a few pret ty postcards And we can also mail them to you directly upon request Email We are happy to reply to emails per sonally and comprehensively But we don t let the speed of the me dium rule us As a general rule no one has to wait longer than a week for a reply In complex cases we send an interim update You ll find a convenient email contact form on our website under Contact

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