80 Consumer service When it comes to keeping our customers in the loop we have lots of different means of communication at our disposal our customer magazine our internet site Face book and the like But not every issue that our customers are concerned about nor every question that they ask themselves can be anticipated and answered That s why we have our consumer service Every day of the week our competent employees are ready and wait ing to answer all types of questions Our consumer service is availa ble between 9 a m and 4 p m at the telephone number 49 0 5441 9260 000 Or by email at verbraucherservice lebensbaum de These employees are trained in nutrition and home economics and have worked for the company for many years They know Lebensbaum down to the last detail and can answer almost any question about our company the composition of our prod ucts the sources of our raw materials etc Sometimes a question requires them to do some in house research but they call back as soon as possible This form of communication with our customers is valuable to us The questions that come up and the feedback we receive through these conversations are an im portant source of information What are our customers concerns How can we improve Where do we have to express ourselves better to avoid confusion and more questions Some questions are seasonal in nature For example in the winter months we get a lot more questions about cinnamon Other questions arise from current media reports such as issues surrounding microplastics It goes without saying that we are happy to answer these questions and explain our position Issues that are always important for us and our customers include questions related to our packaging Can a teabag go into the com post with its aluminium staple The wrapper around the tea box as well Can our tins and spice grinders be refilled Yes yes and yes To the latter point We are only able to offer refill packs for our black and rainbow pepper grinders but thanks to the remov able labels our spice and tea tins can be reused for a wide variety of other purposes 4 Finest organic quality Give us a call Just call 49 0 5441 9260 000 Or send an email verbraucherservice lebensbaum de

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